Most respondents take more than 2 weeks before following up after their initial contact

Tim Trull, Managing Director, Strategy | Stephen Heitz, Chief Innovation Officer

This article is a brief abstract of our exclusive study that takes the guesswork
out of education advertising and marketing.

 

Download LAVIDGE Education Marketing Research and Insights, Volume 1.

 


Completing a trade, technical, career, university or junior college education program can exponentially improve one’s status in life in addition to fulfilling personal goals. It logically follows that where to enroll and what course of study to pursue are arguably among the most important life decisions one can make.

Most students spend at least two weeks researching a school before asking for information.Conversely, the majority of study respondents indicated that they spend more than two weeks, after their initial request for information, as they continue to research potential educational options before contacting them for more details. This finding holds consistent across all demographics.

Here’s the breakdown:

  • More than 2 weeks (60%)
  • 6 days to 2 weeks (19%)
  • Less than 1 day (13%)
  • 2-3 days (6%)
  • 4-5 days (1%)

Of course, there are always outliers. Of those who said they spend more than two weeks researching schools before reaching out for additional information, a significant number of respondents indicated they would need about two months to fully investigate them. Slightly fewer reported three months would allow sufficient time, and an equal number of respondents said they’d need more than six months.

Those who said they’d need longer than six months or up to a year were few and far between but were represented in our study. So were those who said they could wrap it up within 20 minutes of perusing a school’s website.

Here’s a sampling of what they had to say regarding the matter:

“[I need] a few weeks of comparing and contrasting programs, pricing, and program lengths.”

“[It took me] about 6 to 8 months looking at ads and making calls to schools.”

“[I’d be willing to research] as long as it takes. No certain amount of time. As long as I’m satisfied with all the information gathered.”

“[It would] depend on what I was looking for … a degree, job education, or just for me.”

“[I took] enough time to read a few pages on their website, so maybe 20 minutes or so.”

“I looked for about 2-3 weeks at schools before deciding.”

“I spent three weeks learning about and decided to go to Chandler-Gilbert Community College.”

“I took about two weeks researching and evaluating schools before I made my choice.”

“Not long. I applied to a university two semesters before getting my associates. I knew I would be applying to ASU because it’s the go-to university out here for residents.”

While the student journey is long, the decision-making step is relatively quick.

Learning about schools, round two

First impressions are important. But so is follow-up when it comes to recruiting students to your college, trade school or university.

Interestingly, in addition to ranking highest as the initial information-gathering method, study respondents in the Southwest who wanted to learn more also ranked campus visits as most influential. This varies slightly from national statistics noted by the American College Foundation. While some students begin touring campuses as high school juniors, the foundation’s website states, most wait until their senior year and they have already chosen their top-six favorite schools.

Here’s our breakdown:

  • On-site visit (57%)
  • Website (47%)
  • Personal contact (36%)
  • Email (28%)
  • Brochure (28%)
  • Events (27%)
  • Social media (24%)
  • Telephone (18%)

When visits aren’t enough…

Sure, site visits are great. Really great. Respondents to our education industry study, however, did suggest numerous creative ways they’d like to be educated on their learning options including:

Digital

  • Gaming console ads
  • Programmatic ads on sites with subject matter related to degree programs
  • Live chat to answer questions about school programs and eligibility
  • YouTube videos
  • 360-degree virtual tours of the school
  • Webinars promoting academic programs
  • Remote access to preview a portion of a course
  • SMS text messaging
  • Bloggers
  • Yelp reviews

Outdoor

  • Billboards
  • Radio spots
  • Car wraps
  • Train wraps and seat placards
  • Shuttle wraps
  • Door hangers & flyers
  • Movie theater ads
  • Restroom stall ads
  • Store bulletin board ads or flyers
  • Gas station ads

Television

  • Commercials
  • Infomercials
  • News releases

Publicity and PR

  • Airplane banners
  • Skywriting
  • Story placements in student publications
  • College T-shirt giveaways

Community Outreach

  • Mentors
  • Podcast
  • Alumni endorsements
  • Business/industry endorsements of school programs
  • Present info through AARP and other organizations for seniors
  • Provide high school students with guidebooks outlining steps to enroll
  • Cooperating with work education programs

LAVIDGE Education Marketing Research and Insights, Volume 1


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This article is a brief abstract of our exclusive and authoritative study that takes the guesswork out of education advertising and marketing. Rather than speculating about what will drive students to action, we've asked them.

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