Job Title: Associate Client Service Director

Department: Account Services 

Reports To: Director, Client Services 

Location: Phoenix, AZ

Employment Type: Full-Time | Exempt

Job Summary

The Associate Client Service Director manages day-to-day client relationships and oversees the execution of integrated marketing campaigns across multiple platforms. This role is responsible for coordinating internal teams, managing project timelines and deliverables, and ensuring work aligns with client objectives and agency standards.
The ideal candidate brings strong project management and communication skills, with the ability to collaborate effectively across departments while maintaining a high level of organization and attention to detail. Success in this role requires the ability to thrive in a fast-paced, deadline-driven environment.

Key Responsibilities

  • Manage day-to-day client communications and serve as a primary point of contact for assigned projects
  • Coordinate campaign execution across internal teams, including creative, media, digital, and production
  • Develop and manage project timelines, scopes, and deliverables to ensure efficient execution
  • Participate in client meetings and assist in presenting campaign updates and recommendations
  • Ensure all deliverables meet agency quality standards and client expectations
  • Support the execution of integrated marketing initiatives across multiple platforms
  • Assist in developing project scopes and briefing internal teams to ensure a clear understanding of client objectives and deliverables

Skills & Qualifications

  • Excellent written and verbal communication skills
  • Strong collaboration skills and ability to work effectively across departments
  • Strong organizational and project management skills
  • Ability to manage multiple projects and priorities simultaneously
  • Strategic thinking and problem-solving skills
  • Understanding of integrated marketing channels, including digital, media, creative, and PR
  • Ability to thrive in a fast-paced, deadline-driven environment

Education and Experience Requirements

  • Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field
  • 10–12 years of account management experience in an advertising, marketing, or communications agency environment
  • Proven experience managing integrated marketing campaigns and coordinating cross-functional teams

Here are just a few reasons you’ll love LAVIDGE

When you join our team, you can expect solid work-life balance and fulfilling career potential in one of Phoenix's most recognized and well-respected agencies. We’re proud to be an inclusive company that celebrates diversity, and we appreciate the value it adds to our agency.

  • Competitive pay with opportunities for growth.
  • Remote-first work environment with flexible schedule.
  • Low medical insurance premiums, with additional coverage available at an incremental cost, including family medical, dental, and vision.
  • Employer-paid life insurance, with the option to purchase additional life insurance, as well as short-term and long-term disability plans.
  • Employee wellness program designed to support your physical, financial, and overall health journey.
  • Employee mental health resources including an Employee Assistance Program (EAP) to assist with issues that may negatively affect performance and productivity.
  • Employee Stock Ownership Plan (ESOP) with automatic enrollment.
  • 401(k) Plan with 100% vested annual Safe Harbor contribution.
  • Generous and flexible Paid Time Off (PTO), offering 15 days immediately upon your start date to help you establish and maintain a healthy work-life balance. Additional PTO days increasing with tenure.
  • Opportunity to celebrate and commemorate eight paid federal holidays.
  • In addition to your regular PTO and paid company holidays, enjoy a paid Winter Break each year, from Christmas Day through New Year’s Day.
  • Beautiful office for collaboration with colleagues and clients with free underground parking.
  • Semi-annual office supply gift cards to keep your remote work environment running efficiently.
  • Generous Professional Development Policy including paid memberships to professional organizations to expand your knowledge base and increase your expertise.
  • Professional Development Coaching: Whether you're looking to sharpen your leadership skills, uncover your strengths, or gain a fresh perspective on your career journey, this benefit is designed to empower you.
  • The LAVY Awards recognize and reward excellence.
  • Fun Committee and team-building events to foster collaboration within the agency.
  • LAVIDGE has been named Arizona’s Top Advertising Agency and one of the state’s Best Places to Work.
  • We’re committed to our community. Employees are encouraged to use up to 16 hours per year of paid company time to volunteer with charitable organizations through LAVIDGE IMPACT.

More about LAVIDGE

  • LAVIDGE was founded in 1982 and we've grown to be one of Arizona's largest and most innovative digital, marketing, and advertising agencies.
  • Our mantra: Bring us your toughest. We pride ourselves on exceeding expectations and goals, no matter how big the challenge.
  • We’re invested in you and your professional growth. We’ll help you learn and grow so you’re ready for whatever comes next, with LAVIDGE or elsewhere.

Interested in applying?

Tell us your story and what you can bring to the team by sending your resume and cover letter to careers@lavidge.com.

 

Sign up for our LAVY email

and get our bi-monthly newsletter.